Terms and Conditions

Account Registration Requirements

Upon registering with Customised Compounding, Customised Compounding will grant authorisation to use this website and issue the Customer a username and password. Customers hereby agree to be responsible for maintaining confidential their username and password. Customers hereby agree to notify Customised Compounding in the event their username and password are stolen or misplaced or become aware of any unauthorised use or aware of any security breach, as it pertains to their username and password. Customised Compounding cannot be held responsible for any loss or damage arising from the failure to comply with this provision or for any unauthorised use of the Customer’s username and password or other Customer confidential information.

Terms & Conditions of Acceptance

Customised Compounding reserves the right to change or amend these Terms & Conditions without notice and will not be liable for any losses caused as a result of these changes. Customised Compounding reserves the right, at its sole discretion, to limit, suspend or terminate any transactions, pending or ordered, with any User or Customer.

Pricing and Price Change

Customised Compounding reserves the right to make changes to the prices of its Products and Services without notice.

Shipping and Delivery

We deliver our products through Startrack Couriers and AustPost Couriers.  Standard size shipping costs are a flat rate of $13 (non-fridge) and $18 (refrigerated lines) and will be added to the order total before checkout.

Orders are dispatched within 1-2 business days. Shipping times are estimated at between 1 and 2 business days, depending on your location. Most parcels are arriving on time, but delays may be experienced. Aust Post and Startrack has advised COVID-19 have affected their operations.

Please ensure your address is up to date and entered correctly. If you have provided the incorrect address and your order is shipped and returned you will incur a re-shipping fee to have your order sent again.

We are not responsible for your order being delivered to the wrong address if you have entered the incorrect details.

Please contact us ASAP if your package has arrived damaged. You will need to provide images of the box and unused item to start your claim.

We do not accept shipping damage claims if the labels of been removed and the item has been used.

To return your product, please reach out to us via the contact us page of our website, and a customer service consultant will be able to review this with you.

The Customer agrees that Customised Compounding is not responsible for shipment delays due to strikes or labour disputes, transportation delays, manufacturer shortages or delivery disruptions, force majeure or catastrophic events, fire, seasonal supply disruptions, or other causes beyond the reasonable control of Customised Compounding.

Prescription orders will not be dispatched until the original prescription is received by Customised Compounding.

Customised Compounding ships goods Australia wide, however currently we do NOT accept international orders through our website. Please contact us on 1300 725 868 to enquire about a special order.