Shipping and Delivery

We deliver our products through Startrack Courier and AustPost Couriers.  Standard size shipping costs are a flat rate of $13 (non-fridge) and $18 (refrigerated lines) and will be added to the order total before checkout. Orders are dispatched within 1-2 business days. Shipping times are estimated at between 1 and 2 business days, depending on your location.

*Please ensure your address is up to date and entered correctly. If you have provided the incorrect address and your order is shipped and returned you will incur a re-shipping fee to have your order sent again.

*We are not responsible for your order being delivered to the wrong address if you have entered the  incorrect details.

* Please contact us as soon as possible, within 24 hours, if your package has arrived damaged. You will need to provide images of the box and unused item to start your claim.

*We do not accept shipping damage claims if the labels of been removed and the bottle has been used.

To return your product, please reach out to us via the contact us page of our website, and a customer service consultant will be able to review this with you

Prescription orders will not be dispatched until original prescription is received by Customised Compounding.

Customised Compounding ships goods Australia wide, however currently we do NOT accept international orders through our website. Please contact us on 1300 725 868 to enquire about a special order.